0435 008 989
glasbyethan@gmail.com
Contact Me
Ethan Glasby | Dyslexia and Reading Tutor
0435 008 989
glasbyethan@gmail.comTo find out how I can help or to schedule a free no obligation consultation, contact me by email, text or phone.
Complaints and Feedback Process
At Read Spell Thrive, the safety, wellbeing, and voice of every student is my priority. If you ever have a concern, I encourage you to raise it with me so that we can work to resolve the issue quickly and fairly.
Step 1: Talk to Me
Most concerns can be sorted out with a quick conversation. Both parents and students are encouraged to raise concerns with me at any time in-person before, during or after our sessions. I can also be contacted via phone or email, before or after our sessions. I will listen carefully and do my utmost to resolve most matters within 7 days.
Step 2: Make a Written Complaint
If you feel the issue has not been resolved, you may make a formal complaint in writing by emailing me at glasbyethan@gmail.com please include:
- What your concern is,
- Any details (dates, times, examples) that help explain the issue and,
- How you would like the issue resolved
I will acknowledge your complaint within 3 business days and provide a written response within 10 business days.
Step 3: External Review
If we cannot reach a resolution, you may seek advice or make a complaint through external bodies such as:
My Commitment is That
- All complaints will be handled fairly, respectfully, safely, and confidentially.
- You will always have the opportunity to explain your perspective.
- I will always act in the best interests of the child.
- Complaints and feedback will be reviewed to strengthen safety, cultural responsiveness, and service quality.
Feedback
Positive feedback is also welcome! If there’s something you value about the service or believe there is someway it could be improved, I’d love to hear it.